Returns & Refunds
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected]. Please note that returns will need to be sent to the address included in the RMA.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at [email protected].
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Liability
Due to the self-installed nature of our products, DDJ Mechanical Services LLC shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use, misuse, or inability to use our products. This includes but is not limited to any damages to property or personal injury. By purchasing and using our products, you agree to assume all risks associated with their use and release DDJ Mechanical Services LLC from any liability.
Privacy
Last updated: January 13, 2025
This Privacy Policy describes how DDJ Mechanical Services LLC ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from ddjmechservices.com (the "Site") or otherwise interact with us (collectively, the "Services"). By accessing or using the Services, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree, please do not use or access our Services.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our practices, operational requirements, or legal obligations. Updates will be posted on the Site with a revised "Last updated" date. Please review it regularly to stay informed about how we manage your personal information.
How We Collect and Use Your Personal Information
Information We Collect Directly from You
We may collect the following types of personal information directly from you:
- Contact Information: Name, address, phone number, and email address.
- Order Details: Billing and shipping addresses, payment confirmation, email, and phone number.
- Account Information: Username, password, and security questions.
- Shopping Data: Items viewed, added to your cart, or added to your wishlist.
- Support Data: Details provided in customer service communications.
Information We Collect Through Cookies and Similar Technologies
We collect Usage Data automatically through cookies and similar technologies. This includes:
- Device and Browser Information: Type of device, browser, and operating system.
- Network Details: IP address and network connection.
- Interaction Data: Pages viewed, links clicked, and usage patterns on the Site.
Information We Collect from Third Parties
We may receive your information from:
- Service Providers: Payment processors and shipping partners.
- Marketing Partners: Vendors who help us tailor our services and advertisements.
How We Use Your Personal Information
We use your personal information for the following purposes:
- Providing Services: Processing payments, fulfilling orders, shipping, and handling returns.
- Marketing and Advertising: Sending promotional emails and tailoring ads.
- Customer Support: Assisting with inquiries and resolving issues.
- Security and Fraud Prevention: Ensuring the integrity of our Services and protecting against malicious activity.
Cookies
We use cookies to:
- Enhance Site functionality.
- Improve user experience.
- Analyze website traffic.
You can manage cookie preferences through your browser settings. Note that disabling cookies may limit the functionality of our Services.
How We Share Your Information
We share your personal information in the following ways:
- With Service Providers: For payment processing, shipping, and data analysis.
- As Required by Law: To comply with legal obligations or protect our rights.
- In Business Transactions: During mergers, acquisitions, or sales.
***We believe in the privacy of our customers, we do not sell or give out any customer information other than the bare minimum to process orders and what is required by law***
Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access/Know: Request details about the personal information we hold about you.
- Delete: Request deletion of your personal information.
- Correct: Request correction of inaccurate information.
- Portability: Request transfer of your data to another provider.
- Opt-Out: Opt out of targeted advertising or the "sale" of personal information.
To exercise these rights, contact us using the details provided below. We will respond to your request as required by applicable laws.
Security and Retention
We implement industry-standard security measures to protect your information. However, no system is entirely secure. We retain your data as necessary to provide Services, comply with legal obligations, and resolve disputes.
International Users
If you access our Services from outside the United States, note that your data may be transferred to and processed in the U.S. or other countries. We rely on lawful transfer mechanisms where applicable.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
- Email: [email protected]